Exchange and Return Policy

At Elexus Store, we strive to provide high quality and satisfied products to our customers. This exchange and return policy is based on the laws and rights of consumers in Spain to guarantee a fair and transparent shopping experience. Please read the following terms carefully before making a purchase on our website.

1. Exchanges and Returns: 1.1. If you are not satisfied with your purchase, you can request an exchange or return within 14 calendar days from the date of receipt of the product, in accordance with Spanish legislation.

2. Eligible Products: 2.1. The products must be in their original condition, unused or damaged. They must include all original labels, packaging and accessories.

3. Exchange or Return Procedure: 3.1. To initiate an exchange or return, please contact our customer service team within the 14 day period. Please provide the details of your order and the reason for the request.

3.2. Once your application is approved, you will receive instructions on how to proceed. You can return the product by post or in person to a designated location, as agreed with our team.

4. Shipping Costs: 4.1. Return or exchange shipping costs are the responsibility of the customer, unless the product is defective or there was an error on the part of Elexus Store in shipping.

5. Refunds and Exchanges: 5.1. In the event of a return, once we receive and verify the condition of the product, we will proceed to refund the corresponding amount through the same payment method used in the original purchase.

5.2. If you wish to exchange for another product, the price difference will be applied if applicable. If the new product has a lower price, the difference will be refunded.

6. Defective Products: 6.1. If the product you received is defective or does not meet specifications, we will provide a replacement or full refund, including return shipping costs.

7. Exclusions: 7.1. Returns or exchanges of personalized products, or products that have been damaged by misuse, will not be accepted.

8. Contact Information: 8.1. If you have any questions about our returns and exchanges policy, please feel free to contact our customer service team through the means provided on our website.

This policy is designed to comply with consumer protection laws in Spain. We strive to provide you with a satisfactory and fair shopping experience at Elexus Store.