Return Policy

Return Policy - Elexus Store

At Elexus Store, we strive to provide our customers with a satisfactory and transparent shopping experience. This refund policy is based on Spanish consumer laws and regulations to ensure a fair and equitable refund process. Please read the following terms carefully before requesting a refund.

1. Refund of Non-Defective Products: 1.1. If you are not satisfied with your purchase, you can request a refund within 14 calendar days from the date you receive the product, in accordance with Spanish consumer protection legislation.

2. Products Eligible for Refund: 2.1. The products must be in their original condition, unused or damaged. They must include all original labels, packaging and accessories.

3. Refund Request Process: 3.1. To request a refund, please contact our customer support team within the 14 day period. Please provide the details of your order and the reason for the request.

3.2. Once your application is approved, you will receive instructions on how to proceed. You will need to return the product to a designated location according to the instructions provided.

4. Shipping Costs: 4.1. Return shipping costs are the responsibility of the customer, unless the product is defective or there was an error on the part of Elexus Store in shipping.

5. Refund of Payment: 5.1. Once we receive and verify the status of the returned product, we will proceed to issue the corresponding refund. The refund will be made through the same payment method used in the original purchase.

6. Refund of Defective Products: 6.1. In case the product is defective or does not meet specifications, you can request a full refund, including return shipping costs.

7. Exclusions: 7.1. No refunds will be given on personalized or intimate products (such as underwear) unless they are faulty.

8. Contact Information: 8.1. If you have any questions about our refund policy, please feel free to contact our customer service team via the means provided on our website.

This policy is designed to comply with consumer protection laws in Spain. We want your shopping experience at Elexus Store to be positive and fair.